Returns & Refund Policy

Last Updated: June 2026

At House of Asteria, we want you to love your jewelry. Each order is carefully inspected and packaged with care. Please read our policy below before making a purchase.

Returns

Due to hygiene reasons and the nature of jewelry products, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Personal preferences
  • Normal wear and tear

All sales are considered final.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To assist you as quickly as possible, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging
  • Please email us at:

houseofasteria.info@gmail.com

If your claim is approved, we may offer:

  • A replacement item (subject to availability), or
  • A refund to your original payment method

Lost or Stolen Packages

Once an order has been shipped and handed over to the carrier, House of Asteria is not responsible for lost, delayed, or stolen packages.

However, we will gladly assist you in filing a claim with the shipping carrier whenever possible.

Order Cancellations

Orders are processed quickly to ensure timely shipping.

Because of this, cancellation requests cannot be guaranteed once an order has been placed.

If you need assistance with an order, please contact us as soon as possible at:

houseofasteria.info@gmail.com

Refund Processing

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for your financial institution to process and post the refund to your account.

Sale Items

Items purchased during promotions, sales, or special events are considered final sale and are not eligible for returns or exchanges unless they arrive damaged or incorrect.

Contact Us

If you have any questions regarding this policy, please contact us:

House of Asteria

Website:
https://houseofasteria.co

Email:
houseofasteria.info@gmail.com

Country of Operation:
Canada

Meet the Founders

We didn't start House of Asteria because we had everything figured out. We started because we finally decided to build something of our own

Sakshi Malhotra

Sakshi is the visionary behind House of Asteria, bringing together creativity, intuition, and a deep appreciation for beauty with meaning. She believes the pieces we wear become part of our personal stories, and is passionate about creating a brand that inspires confidence, intention, and self-expression.

Dhruvraj Rathod

Dhruv brings thoughtful strategy, structure, and a builder's mindset to House of Asteria. Driven by a desire to create something meaningful from the ground up, he helps transform ideas into reality while keeping the brand rooted in authenticity and purpose.

Together

Together, Sakshi and Dhruv founded House of Asteria as more than a jewelry brand—it is a reflection of their journey toward purpose, creativity, and building a life they truly love. Every step, from choosing the name to designing the experience, has been guided by intention and a shared belief that beautiful things should carry meaning.

Shop our meaningful jewelry